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Ticket Policies

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TICKET EXCHANGES | DONATING TICKETS TO OPERA COLORADO | IF YOU LOSE YOUR TICKETS
IF YOU’RE LATE FOR A PERFORMANCE | IF YOU REQUIRE SPECIAL SEATING OR OTHER ASSISTANCE
PROMOTIONAL OFFERS | SUBSCRIBER DISCOUNT ON ADDITIONAL TICKETS
IF YOU WANT TO SIT WITH YOUR FRIENDS | TICKET SCALPING | STATUTE OF LIMITATIONS

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Ticket Exchanges

All single ticket purchases are final. Opera Colorado does not offer refunds, donations, or exchanges for single tickets. Please visit TicketExchange through Ticketmaster for the opportunity to resell your tickets based on Ticketmaster’s policies.

Ticket Exchanges for Subscribers Only:

Subscribers may exchange tickets for alternate dates after receiving their tickets in September. We are sorry, but we are unable to accommodate exchange requests before you receive your tickets. If you cannot attend on any of the alternate dates, you can donate them back to the organization as a tax deduction. Please note that there are no cross-opera exchanges; any exchanges for a production must be into another date of that same production. Subscribers may exchange tickets for free up to 24 hours prior to the performance you wish to exchange. Subscriber exchanges occurring less than 24 hours in advance are subject to a $5 per ticket exchange fee. All subscriber exchanges are subject to availability. All ticket sales are final. No refunds on individual performances. No exchanges or refunds for a missed performance under any circumstance. Please check the date and time on your tickets carefully.

By Phone:

Please call our Subscriber Services Hotline at 303.468.2030. After speaking with a member of our staff, you will be prompted to fax in or mail in your tickets in order to complete the exchange process.

By Fax:

Cut your tickets in half lengthwise and fax us a copy at 303.778.0479. Please include your name and daytime phone number and the new date you wish to attend.

By Mail:

Send us your original tickets and we’ll mail your new tickets, if time permits, or hold them at the Ellie Caulkins Opera House Will Call window, next to the Buell Box Office. Please include your name and daytime phone number and the new date you wish to attend.

In Person:

Stop by our administrative offices during regular business hours. For location and contact information, click here.

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Donating Tickets to Opera Colorado

No refunds are given for any reason, including but not limited to supertitle malfunction, weather conditions, and change of cast or orchestra; however, subscribers can donate their tickets up to the day before the performance during regular office hours and receive a receipt for a tax-deduction purposes. Ticket donations will only be allowed for mainstage opera tickets. Simply deliver, mail, or fax in your tickets to the box office to receive credit for your donation. If you donate tickets within 24 hours of a performance, we will give you a tax deduction ONLY if your tickets are resold.

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If You Lose Your Tickets

Don’t worry. Just call us at 303.468.2030 and we’ll hold a lost ticket voucher for you at Will Call. If you are in a group, please indicate your seat number.

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If You’re Late for a Performance

Latecomers will not be seated until intermission. Closed-circuit TV monitors are available in the lobby to watch the performance while you wait for a late seating break. Please check your tickets for performance time and arrive early to allow extra time for parking.

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If You Require Special Seating or Other Assistance

Please call us at least 24 hours prior to the performance. The Ellie Caulkins Opera House is accessible for persons with disabilities. We also provide audio-described performances at all Sunday matinees. Audio enhanced infrared listening systems are available at all performances. TTY numbers for Ticketmaster: 800.755.6244, 877.474.4833, or 877.475.4833. Learn more about accessibility here.

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Promotional Offers

Opera Colorado reserves the right to sell tickets at a discount via promotional or special offers. These offers cannot be applied toward previously-purchased tickets and are subject to the same ticketing policies.

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Subscriber Discount on Additional Tickets

Friends or family interested in attending? Opera Colorado Subscribers receive a 15% discount on additional single tickets. Call Subscriber Services at 303.468.2030 to take advantage of this opportunity. Seating subject to availability.

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If You Want to Sit with Your Friends

Subscribers may mail your season tickets to Opera Colorado’s Subscriber Services Office along with your request. If adjacent seats are available, we’ll book them for you and mail them back out. If not, we’ll exchange your tickets for comparable seats together, subject to availability. Please call 303.468.2030 for more information.

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Ticket Scalping

Due to the popularity of Opera Colorado performances, some ticket brokers out there are trying to sell opera tickets at highly inflated prices. One broker was offering seats in the rear of the balcony for $245—tickets that normally sell for $29! Please be aware of the following:

1. Scalping tickets is illegal in Denver, but because these brokers are often out of state there is no way to enforce the law.

2. Opera Colorado cannot guarantee that the tickets are valid. If you buy tickets from a ticket broker and they are overpriced or invalid, Opera Colorado assumes no responsibility. We will not refund the ticket price or reseat you in valid seats.

Know who you are purchasing tickets from before handing over your credit card! Ticketmaster is Opera Colorado’s sole ticket provider.

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