Health & Safety Information

Welcome back to live performance! After so long separated from each other and the experiences we crave, we know this for sure: We belong together.

The resident companies of the Denver Performing Arts Complex—Colorado Ballet, Colorado Symphony, Denver Center for the Performing Arts, and Opera Colorado—have joined together to ensure a spectacular season of performances while protecting our patrons, artists, and community from illness and slowing the spread of COVID-19.

  • All patrons age 12+ attending public performances at the Denver Performing Arts Complex, including the Ellie Caulkins Opera House, will be required to be fully vaccinated against COVID-19 with an FDA or WHO emergency-approved or fully-approved vaccine.
  • All patrons ages 11 and under must provide proof of a third-party-administered negative COVID-19 test. (PCR test taken within seventy-two hours of the performance start time or rapid antigen test taken within six hours of the performance start time)
  • All patrons age 2+ must wear a mask at all times within the Ellie Caulkins Opera House, unless actively eating or drinking in designated areas.

Find the full joint policy here>>

If you have questions or concerns, up-to-date information will always be available on this webpage. Complete details regarding the vaccine verification process are available below. All ticket holders will receive direct communications about this process in advance of their performance.

We cannot wait to experience the magic of live opera on stage at the grand Ellie Caulkins Opera House this season. Help us prioritize the health and safety of your friends and neighbors.

How We Are Keeping You Safe

To protect audiences and the community from illness and to slow transmission of COVID-19, the resident companies of the Denver Performing Arts Complex: Colorado Ballet, Colorado Symphony, Denver Center for the Performing Arts, and Opera Colorado will require all who attend public performances in Boettcher Concert Hall, Buell Theatre, Ellie Caulkins Opera House, Garner Galleria Theatre, Jones Theatre, Kilstrom Theatre, Singleton Theatre, and Wolf Theatre be fully vaccinated against COVID-19 with an FDA or WHO emergency-approved or full-approved vaccine beginning October 1, 2021. 

Patrons are “Fully vaccinated” two weeks after the second dose in a two-dose series or two weeks after a single-dose vaccine. Children under the age of 12 must provide proof of a negative third-party-administered COVID-19 test. (PCR test taken within seventy-two hours of the performance start time or rapid antigen test taken within six hours of the performance start time) 

Accommodations are being considered for people with a medical condition or closely held religious belief that prevents vaccination. Details about accommodations will be announced along with the process to verify vaccine information in September.

Resources for scheduling a COVID-19 test for children 12 and under or your free COVID-19 vaccination:

Schedule a free COVID-19 test for children 12 and under>>

How do I show proof of vaccination when I arrive?

Acceptable proof of vaccination includes one of the following and a matching government-issued photo I.D. or school I.D. for youth:

  • A physical copy of a WHO (World Health Organization) or FDA-approved COVID-19 Vaccination Record Card,
  • A high-resolution photograph of the front and back of your WHO/FDA-approved COVID-19 Vaccination Record Card on a smartphone
  • Proof of your vaccination card on the accepted mobile device app MyColorado – learn more and download here.

If you have lost your vaccination card and were vaccinated in Colorado, you may be able to find your past vaccination records here>>

Where do I show proof of vaccination when I arrive?

  • Expedited Vaccine Check-In: Come before your dinner out and check in with the blue-vested Art & Venues employees throughout the galleria. They will provide you with a wristband, which allows you to enter through Expedited Vaccine Check-In. Line 3 will be marked as Expedited Vaccine Check-In upon your arrival.
    • Early check-in for evening performances: 4:30-6:30 p.m.
    • Early check-in for matinee performances: 11:00 a.m.-1:00 p.m.
  • Box Office Check-In: If you need to pick up tickets at will call or purchase additional tickets, the box office staff will verify your vaccination status. They will provide you with a hand stamp, which allows you to enter through the expedited vaccine-verification line (Line 3 will be marked upon your arrival).
    • Box office check-in for evening performances: 6:00-7:15 p.m.
    • Box office check-in for matinee performances: 12:30-1:45 p.m.
  • General Vaccine Check-In: If you arrive after 6:30 p.m. for an evening performance or 1:00 p.m. for a matinee, please get in the general vaccination check-in line. This will begin between the doors to the Ellie and 14th Street and will wrap around the building on 14th towards Champa, when necessary.
  • Accessible Vaccine Check-In: If you are unable to stand in a long line or navigate the stairs necessary for the general check-in, please enter using the accessible line. This will begin between the doors to the Ellie and 14th Street and be marked as Line 3 upon your arrival.

Will another WHO-approved vaccination allow me entry?

Yes, as long as you’re considered fully vaccinated and have an approved vaccination proof upon entry. See above.

What if I forget my proof of vaccination?

If you forget any documentation required (acceptable forms of proof of vaccination are listed above), you will not be permitted to enter the performance. You will be directed to the patron services team to discuss your ticketing options/alternatives.

All guests and staff will be required to wear a mask while indoors regardless of vaccination status, except when actively eating or drinking in lobby spaces.

  • Venue Sanitization: High-touch surfaces and common areas such as door handles, counters and tables are being cleaned and disinfected regularly.
  • Venue HVAC Systems: We have implemented measures in the ventilation system to follow guidelines for recommended filters and fresh air exchange.
  •  Restrooms & Sanitization Stations: Each venue restroom features touch-free fixtures for your safety.  They will be cleaned and sanitized prior to your visit. Additionally, hand sanitizer dispensers are in various locations throughout the complex.
  • Cashless Payment: Concessions will be available for purchase and we have cashless payment available. When purchasing alcoholic beverages, you will be asked to show an ID to prove you are over 21. If you are wearing a mask, you may be asked to remove it briefly for identity verification.

In recognition of the great uncertainty created by the current health situation, we have reviewed our ticket policies to ensure we are as flexible and accommodating as possible if you cannot attend a performance. If you are experiencing COVID-19 symptoms or have recently been exposed to COVID-19, please do not attend the performance and contact Patron Services (customerservice@operacolorado.org) for custom ticketing options. 

If you are not vaccinated against COVID-19 and do not plan on becoming fully vaccinated before your ticketed performance, please contact Patron Services (customerservice@operacolorado.org).

Learn More

Concessions will be available for purchase. All food and drink must be consumed in the lobby spaces and will not be allowed in the hall. Patrons are required to wear a mask at all times, except while actively eating or drinking.

It is the responsibility of the ticket purchaser to communicate these rules to whomever they may be providing tickets. All ticket purchasers will receive direct communications about health & safety policies and processes in advance of their performance. Performance ticket holders who do not comply with these policies will not be admitted.

Attendees understand that there is an inherent risk of exposure to COVID-19 in any public place where people are present. Those purchasing or attending in-person performances at the Denver Arts Complex voluntarily assume all risks related to exposure to COVID-19.

Will there be accommodations for medical conditions, disability, or strongly-held religious beliefs exempting me from being vaccinated?

  • Any patron needing accommodation due to a medical condition, disability, or a sincerely-held religious belief, practice, or observance that prevents them from vaccination will be admitted with all of the following:
  • Downloaded, completed, and signed COVID-19 Vaccination Exemption Accommodation Form. Anyone who requests such accommodation (for themselves or their minor child or ward) must bring this completed and signed form, i.e. one form per requesting individual. Download Form Here.
  • Proof of a negative COVID-19 PCR test taken within 72 hours of the performance start time, or a negative COVID-19 antigen test taken within six hours of the performance start time, administered by an official testing center. Home testing kit results will not be accepted for entry.
  • Masks are required regardless of accommodation for all patrons ages 2 and older.

I have no intention of getting vaccinated. What are my options?

We encourage you to attend a performance in the future once these requirements are lifted.

I am unable to wear a mask. What are my options?

We encourage you to attend a performance in the future once these requirements are lifted. All audience members ages 2 and older must wear a mask unless actively enjoying concessions in designated areas. Food and beverages will not be permitted inside the concert hall.

 

If you have further questions or concerns please contact our Patron Services Team at customerservice@operacolorado.org.

A Season Worth Waiting For

Join us for three full-scale productions that put passion center stage. Return for Puccini’s high-stakes thriller, Tosca, A chilling new work based on Stephen King’s best-selling novel, The Shining, by Pulitzer Prize-winning composer Paul Moravec and librettist Mark Campbell, and finally Bizet’s tempestuous tragedy, Carmen.

Learn More