Ticket Policies

TICKET EXCHANGES | DONATING TICKETS TO OPERA COLORADO | IF YOU LOSE YOUR TICKETS | IF YOU’RE LATE FOR A PERFORMANCE | IF YOU REQUIRE SPECIAL SEATING OR OTHER ASSISTANCE | PROMOTIONAL OFFERS | DISCOUNT ON ADDITIONAL TICKETS | IF YOU WANT TO SIT WITH YOUR FRIENDS | TICKET SCALPING | STATUTE OF LIMITATIONS


Ticket Exchanges
Exchanges for Season Ticket Holders
Season Ticket Holders may exchange tickets for a different day of the same opera at no charge up to 24 hours in advance of the original performance. Exchanges occurring less than 24 hours in advance will incur a $5 per ticket exchange fee.

Exchanges for Single Ticket Holders

Single tickets may be exchanged for a different performance of the same opera for a $5 per ticket fee in addition to any delivery charges.
Note: All individual ticket purchases are final. Exchanges from Tuesday to any other day will be charged the difference in ticket price.

Click here to view Opera Colorado’s fee structure.

Original ticket must be returned or destroyed before new tickets are issued. To request an exchange:

Call: 303.468.2030, Mon.-Fri., 10AM-5PM
Email: a scan or photo of the destroyed tickets to customerservice@operacolorado.org
Fax: the destroyed tickets to 303.778.0479
Mail: or bring the tickets to Opera Colorado Patron Services: 695 S. Colorado Blvd., Suite 20, Denver, CO 80246

Please include your name, daytime phone number and the new date you wish to attend. 


Donating Tickets to Opera Colorado

No refunds are given for any reason, including but not limited to subtitle malfunction, weather conditions, or change of cast or orchestra. You may donate your tickets up to 5PM on the business day before your performance and receive credit for a tax deduction. Young must turn in your original tickets to be eligible for a tax deduction. Call 303.468.2030 for additional information.


If You Lose Your Tickets

Please call Patron Services at 303.468.2030 and we will have a new ticket for you held at Will Call. If you are in a group, please indicate your seat number.


If You’re Late for a Performance

Late-comers will be seated at the earliest possible break in the performance. Depending on the performance, there may be no late seating. We do not offer refunds in the event of a missed performance. Shows begin promptly. Check your tickets for show times. PLEASE ARRIVE EARLY!

Please remember that the parking lot at the Denver Performing Arts Complex often fills up one hour prior to the performance. Allow plenty of extra time for parking. For more information about parking, click here.


Accessibility, Special Seating or Other Assistance

The Ellie Caulkins Opera House is accessible for persons with disabilities. Please call us at least 24 hours prior to the performance if you need assistance. Free audio enhanced infrared listening systems are available at all performances. All Sunday matinees are audio-described for people with visual impairments.


Promotional Offers

Opera Colorado reserves the right to sell tickets at a promotional rate or special offers. These offers cannot be applied toward previously-purchased tickets and are subject to the same ticketing policies.


Season Ticket Holder Discount on Additional Tickets

Friends or family interested in attending? Season ticket holders receive 15% discount on additional tickets for any performance, without service charges. This benefit is available only by calling Opera Colorado Patron Services at 303.468.2030, or by logging into your season ticket account online at my.operacolorado.org to purchase. Seating subject to availability.


If You Want to Sit with Your Friends

Season Ticket Holders may mail their season tickets to Opera Colorado’s Patron Services along with their request. If adjacent seats are available, we will book them for you and mail them to you. If not, we will exchange your tickets for comparable seats together, subject to availability. Please call 303.468.2030 for more information.


Third-party Ticket Sale

With the popularity of Opera Colorado performances, some ticket brokers and websites try to sell opera tickets at highly inflated prices. Please be aware of the following:

Opera Colorado cannot guarantee that tickets sold from a third-party broker are valid. If you buy tickets from a broker and they are overpriced or invalid, Opera Colorado assumes no responsibility. We will not refund the ticket price or reseat you in valid seats.

Know who you are purchasing tickets from before handing over your credit card! Buying ticket on operacolorado.org is the only official ticket sales website.


Statute of Limitations

Issues related to tickets or seating must be filed within 72 hours following the ticketed performance. All ensuing actions must be rectified within seven days of the ticketed performance.