Policies
Please review Opera Colorado’s ticketing policies below. If you have additional questions, contact our Patron Services team at 303.468.2030 or email customerservice@operacolorado.org.
Ticket Flexibility
Subscribers
- May exchange their tickets for a different performance date of the same production, for free, up to twenty-four hours in advance of the original performance.
- Exchanges within twenty-four hours will incur a $5 per ticket fee.
Non-subscribers
- May exchange their tickets for a different performance date of the same production, for a $5 per ticket fee, up to twenty-four hours in advance of the original performance.
Please note that additional costs may apply to both subscribers and non-subscribers if upgrading seats, or exchanging from a Tuesday performance to a Friday, Saturday, or Sunday. If you are experiencing COVID-19 symptoms or have recently tested positive for COVID-19, please do not attend the performance and call Patron Services for custom ticketing options.
Opera Colorado typically does not issue refunds for reasons including but not limited to illness, injury, subtitle malfunction, weather conditions, or change in cast or orchestra. If your performance is cancelled for any reason, Opera Colorado will contact you with options to exchange, donate, or receive a refund for your tickets.
Booking Protect
Opera Colorado has partnered with Booking Protect to provide you peace of mind with your ticket purchase. We recommend adding Booking Protect to your order, as without it all tickets are non-refundable.
Booking Protect costs just 6% of your pre-tax order total and allows you to apply for a full refund should you or anyone in your party be unable to attend due to a qualifying reason such as illness, family emergency, or inclement weather. Full details here.
Claim a refund up to 45 days after your performance date through a simple process exclusively on the Booking Protect website. By adding Booking Protect to your order, you are agreeing to their Terms of Service (download terms of service here).
Parking Advisory
Opera Colorado does not offer refunds in the event of late arrival or missed performance. Please arrive early to allow adequate time for parking! For events at the Ellie Caulkins Opera House, be aware that the Denver Performing Arts Complex is host to several events a day, and the DPAC Garage fills up quickly. LEARN MORE>>
Accessibility, Special Seating, or Other Assistance
The Ellie Caulkins Opera House is accessible for persons with disabilities. Free audio-enhanced infrared listening systems are available at all performances at the Ellie Caulkins Opera House. Sunday matinees are also audio-described for people with visual impairments. For full details on these and other offerings, please visit the Accessibility page. Should you need assistance not already outlined on this page, please contact us at least twenty-four hours in advance of your performance date so that we can ensure you have a great time at your event.
Lost Tickets
Call our Patron Services team at 303.468.2030. We will arrange new tickets for you to pick up at Will Call.
Donating Tickets
You may donate your tickets up to 5 pm on the business day before your performance and receive credit for a tax deduction. Call 303.468.2030 for additional information.
English & Spanish Subtitles
Each seat at the Ellie Caulkins Opera House features a subtitle system, operated by City of Denver Arts & Venues. Instructions for operating the titling system are included in the program book you’ll receive at the performance. (A synopsis of the opera is also printed in the program book.) If you experience difficulty with the system, please contact an usher for assistance. Opera Colorado does not offer refunds or exchanges in the event of subtitle system failure.
Warning: Buying Tickets from Other Sources
The only official website for purchasing Opera Colorado tickets is operacolorado.org. With the popularity of Opera Colorado performances, some ticket brokers and websites try to sell opera tickets at highly inflated prices.
Please be aware that Opera Colorado cannot guarantee that tickets sold from a third-party broker are valid. If you buy tickets from a broker and they are overpriced or invalid, Opera Colorado can assume no responsibility for these fraudulent sales, and we are unable to refund the ticket price or reseat you in valid seats. Please know from whom you are purchasing before handing over your credit card!